For your club
Let members book, pay, enter and message the club in one app.
Go Grow Connect is gym management software with a member app for bookings, memberships, payments, club entry, family accounts and direct conversations with staff.
The app is connected to the rest of the system.
When a member does something in the app, it updates the same record your team works with. There is no separate booking app to keep in step with the management system.
A member can book a class, join a waitlist, pay for a facility, update their membership or message the club. Staff see those actions in Connect alongside the member’s membership, payments, bookings and recent activity.
The rules set by the club still apply. Booking access, membership allowances, credits, cancellation terms, account restrictions and required health questionnaires are checked as part of the journey.
That gives members a useful amount of control without splitting their history across different systems.
What members can do in the app.
The options shown to each member follow the features and booking types their club uses.
Book classes, courses, events and facilities
See availability and prices, choose who the booking is for and use an eligible membership, credits or pay-as-you-go. Discount codes can be applied where the club offers them.
Join and manage waitlists
Join when a session is full, see the current waitlist position and accept an offered place before it expires.
Keep track of every booking
See upcoming and previous bookings, finish a payment, view receipts and refunds, check cancellation terms and add booked dates to the phone calendar.
Manage memberships and payments
See what a plan includes, who it covers and what is due next. Members can join, change, freeze, resume or cancel according to the rules the club has set.
Enter the club
Depending on the club’s setup, members can scan the entrance QR code, show a rotating QR credential or use an entry code. They can also see whether they are checked in and how busy the club is.
Look after family and linked accounts
Add a child, link another adult, assign membership coverage and manage bookings, credits and health questionnaires for the right person where these features are enabled.
Your club is what members see after signing in.
The member experience uses your organisation’s logo, colours and club details rather than presenting everybody with an anonymous booking screen.
Your logo appears on the member home screen. Your primary and secondary colours run through the app, with the interface adjusting them where needed to keep text and controls readable. Members also see the club name, selected location and address.
Members with access to more than one connected club or organisation can switch without creating another account. The branding changes with the organisation they are using.
This is your club’s branding inside the Go Grow Connect app. It is not a separate white-label listing in the App Store or Google Play for every club.
Members can message staff without leaving the app.
A member can find an appropriate member of staff, start a conversation and return to the same message history later.
Messages are two-way and update in real time. The app shows unread conversations clearly, while permissions control who a member or member of staff is allowed to contact.
Clubs can also send general announcements or contact the people connected to a particular class, course, event or facility. That means an update about tonight’s session goes to the people it affects, rather than becoming another generic email to the whole database.
Messaging also works alongside member-retention signals. Staff can see what has changed before deciding whether somebody needs a message, a call or a conversation when they next come in.
Push notifications open the thing they are about.
Members do not have to see a notification, remember what it referred to and then hunt through the app.
Push notifications can cover:
- New direct messages and club announcements
- Booking confirmations and reminders
- Waitlist offers that need a response
- Class changes, reschedules and cancellations
- Payments that need attention and completed refunds
- Membership payment actions and account restrictions
- Requests to complete or renew a health questionnaire
- Online-session access becoming available
When a member taps an alert, Connect opens the relevant conversation, announcement, booking, membership or account screen. Members can also use the notification centre to review earlier updates, mark them as read and control push and email preferences separately.
Staff can use it on the gym floor.
The staff view is a focused companion to the full management dashboard, not a cramped copy of every administration screen.
From the mobile app, authorised staff can:
- See today’s schedule or move to another date
- Switch between the club locations they can access
- See classes, course sessions, events and facility bookings together
- Open a roster and check the booked number against capacity
- See the participant, responsible account, payment status and any outstanding health questionnaire their role allows them to view
- Check somebody in or mark them as attended or a no-show for a class, event or facility booking
- Start and reply to member conversations
Longer setup and management work stays in the web dashboard. Staff get the jobs that are useful while they are moving around the club, with a route back to the full system when they need it.
Questions about the member app.
Is the member app included in the monthly software price?
Yes. The member experience and staff companion are part of Go Grow Connect rather than a separate paid add-on. See how Connect pricing works, including the price at different active-member counts.
Can we add our own branding?
Yes. Members see your logo, organisation colours, club name and location after signing in. The app-store listing remains Go Grow Connect; this is a club-branded experience inside the Connect app rather than a separate white-label app-store listing.
Do members have to download the app?
No. Core member journeys are also available through a web browser. Members can use the app for convenience without the club making a download the only way to manage their account.
Can members book for their children or another linked person?
Yes, where family and linked accounts are enabled. The responsible adult can choose the participant when booking and can manage the relevant membership coverage, credits and health questionnaires.
What happens when a class is full?
If the club has enabled a waitlist, the member can join it in the app. They can see their position and receive a notification when a place is offered, then accept it before the offer expires.
Can staff manage attendance from the app?
Yes. Authorised staff can open a roster and record check-ins, attendance and no-shows for classes, events and facility bookings. Course attendance is recorded against each individual session rather than the overall course registration.
Can you move existing members into Connect?
We inspect the data available from the current provider, agree what can move, test the import and check the result before launch. Read how we handle gym software migrations.
See the member and staff app properly.
Tell us how your members currently book, pay, enter and contact the club. We will take you through the real app using those journeys and answer the awkward questions while we are there.
Keep reading
Related pages
For your club
How member retention works in Go Grow Connect
See changes in attendance, bookings, memberships and payments, then assign the right member of staff to follow up.
Guide
How Go Grow Connect handles a gym software migration
How we inspect, plan, test and check a migration, including member data, memberships, payments and launch-day support.