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Terms and Conditions

Last updated: 17/04/26

1. Introduction

Welcome to Go Grow Connect ("we", "our", "us"), a fitness business management platform operated by Go Grow Connect LTD, a company registered in England and Wales. These Terms and Conditions ("Terms") govern your use of our website, platform, and services (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Definitions

  • "Platform" refers to the Go Grow Connect software-as-a-service platform
  • "Organisation" refers to fitness businesses (clubs, studios, clubs) that subscribe to our Platform
  • "Organisation Customers" refers to end users who subscribe to memberships offered by Organisations through our Platform
  • "Staff Users" refers to employees of Organisations who access the Platform to manage their business
  • "Connected Account" refers to a Stripe Connect account created and maintained by an Organisation to receive payments from Organisation Customers through the Platform
  • "Content" refers to any data, text, images, or other materials uploaded to or created within the Platform

3. Service Description

Go Grow Connect provides a comprehensive fitness business management platform that enables Organisations to:

  • Manage member subscriptions and payments
  • Facilitate class bookings and scheduling
  • Create and manage virtual class sessions through optional third-party integrations (such as Zoom)
  • Process QR code-based facility access
  • Communicate with members through messaging and newsletters
  • Track analytics and business performance
  • Import and manage member data
  • Collect health and safety information through PAR-Q forms

4. Account Types and Registration

4.1 Organisation Accounts

Organisations may register for our Platform to manage their fitness business operations. By registering, you represent that you have the authority to bind the Organisation to these Terms.

4.2 Staff User Accounts

Staff Users are created by Organisations to access specific features of the Platform. Staff Users must comply with both these Terms and any additional policies set by their Organisation.

4.3 Organisation Customer Accounts

Organisation Customers register to access memberships offered by Organisations through our Platform. These accounts are subject to both these Terms and the specific terms set by the relevant Organisation.

4.4 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use of your account.

5. Subscription and Payment Terms

5.1 Platform Subscriptions

Organisations pay subscription fees to access the Platform. Fees are charged in advance and are non-refundable unless otherwise specified. We reserve the right to change subscription pricing with 30 days' notice.

5.2 Customer Membership Payments

Payments from Organisation Customers — including memberships, class bookings, and bookable items — are processed by card only through Stripe Connect directly to the Organisation's Connected Account. Refunds and cancellation outcomes for Organisation Customers are determined by booking type, payment type, timing of cancellation, and whether credits are enabled for that Organisation, as set out in our Refund Policy. We collect an application fee percentage from each transaction as specified in the Organisation's subscription agreement. Organisations must maintain a fully onboarded Stripe Connected Account to receive customer payments.

5.3 Payment Processing

Our Platform operates a two-tier payment model: (a) Organisation Customer payments (memberships, class bookings, bookable items) are processed by card via Stripe Connect to the Organisation's Connected Account; and (b) Organisation platform subscription payments are processed directly through Stripe to us. All payments are card-only. By providing payment information, you authorise us to charge the applicable fees. Stripe may independently decline transactions based on its own fraud detection and risk policies. Failed payments may result in service suspension.

5.4 Refunds and Cancellations

Platform subscription fees are charged in advance and are generally non-refundable, except where required by law or expressly stated otherwise.

For Organisation Customer bookings (for example, classes and bookable items), refund outcomes are governed by our Refund Policy and currently follow a 24-hour cancellation rule.

  • Cancellations made less than 24 hours before start time do not receive a refund.
  • Cancellations made 24 hours or more before start time may receive a credit or a monetary refund, depending on payment method and Organisation settings.

5.5 Third-Party Payment Terms

By using payment features on our Platform, you agree to be bound by the applicable Stripe terms:

Payment disputes and chargebacks are managed through the Organisation's Connected Account and are the responsibility of the Organisation, not of us. We do not act as an intermediary in dispute resolution between Organisation Customers and Stripe.

Stripe may update its terms from time to time. Your continued use of payment features constitutes acceptance of any updated Stripe terms.

6. User Responsibilities and Acceptable Use

6.1 General Responsibilities

You agree to:

  • Provide accurate and current information
  • Use the Service only for lawful purposes
  • Respect the intellectual property rights of others
  • Maintain the security of your account
  • Comply with all applicable laws and regulations

6.2 Prohibited Activities

You may not:

  • Violate any laws or regulations
  • Infringe on intellectual property rights
  • Transmit malicious code or conduct security attacks
  • Engage in spamming or unsolicited communications
  • Interfere with the proper operation of the Service
  • Access other users' accounts without permission
  • Use the Service to store or transmit illegal content

6.3 Organisation-Specific Responsibilities

Organisations must:

  • Comply with health and safety regulations
  • Maintain appropriate insurance coverage
  • Ensure staff users are properly trained
  • Protect customer personal data in accordance with GDPR
  • Provide clear terms to their customers
  • Handle customer complaints and refunds appropriately
  • Maintain a fully onboarded Stripe Connected Account and comply with Stripe's Connected Account Agreement and all applicable Stripe terms
  • When enabling video integrations (such as Zoom), maintain a valid connected third-party account and comply with that provider's terms and policies

7. Health and Safety

7.1 PAR-Q Forms and Health Screening

The Platform may facilitate the collection of health information through PAR-Q forms. Organisations are solely responsible for:

  • Ensuring appropriate health screening procedures
  • Reviewing and acting upon health information provided
  • Maintaining appropriate medical supervision when required
  • Ensuring all fitness activities are conducted safely

7.2 Assumption of Risk

Organisation Customers acknowledge that physical fitness activities involve inherent risks. By participating in activities at Organisations using our Platform, customers assume responsibility for their participation and any resulting injuries.

7.3 Platform Limitation

Our Platform is a technology service only. We do not provide fitness instruction, medical advice, or health services. All such services are provided solely by the Organisations.

8. Data Protection and Privacy

8.1 Data Processing

We process personal data in accordance with our Privacy Policy and applicable data protection laws, including the UK GDPR and Data Protection Act 2018.

8.2 Data Controllers and Processors

For Organisation Customer data, Organisations act as data controllers and we act as data processors. Organisations must ensure they have appropriate legal bases for processing customer data and must provide adequate privacy notices.

8.3 Data Security

We implement appropriate technical and organisational measures to protect personal data. However, no system is completely secure, and you acknowledge the inherent risks of data transmission over the internet.

8.4 Data Retention

We retain personal data only as long as necessary for the purposes outlined in our Privacy Policy or as required by law. Upon termination of services, data will be deleted or returned as requested, subject to legal retention requirements.

8.5 Video Integrations (Zoom)

If an Organisation enables Zoom integration, we process and store integration metadata needed to create and manage class meetings (such as host account identifiers, meeting IDs, and join links). Organisations are responsible for ensuring they have an appropriate legal basis to use Zoom for their members and for complying with Zoom's applicable terms and privacy requirements.

9. Intellectual Property

9.1 Platform Rights

The Platform, including its software, design, content, and trademarks, is owned by us and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the Platform in accordance with these Terms.

9.2 User Content

You retain ownership of content you upload to the Platform. By uploading content, you grant us a licence to use, store, process, and display such content as necessary to provide the Service.

9.3 Feedback

Any feedback, suggestions, or ideas you provide about the Service may be used by us without restriction or compensation.

10. Service Availability and Modifications

10.1 Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted access. The Service may be unavailable due to maintenance, updates, or circumstances beyond our control.

10.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time. We will provide reasonable notice of material changes that affect your use of the Service.

10.3 Maintenance and Updates

We regularly update and maintain the Platform to improve functionality and security. Some updates may require temporary service interruptions, which we will minimise where possible.

11. Limitation of Liability

11.1 Service Limitations

The Service is provided "as is" without warranties of any kind. We disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

11.2 Liability Limitations

To the maximum extent permitted by law, our liability for any claims related to the Service is limited to the amount paid by you for the Service in the 12 months preceding the claim. We shall not be liable for indirect, incidental, special, or consequential damages.

11.3 Third-Party Services

The Platform integrates with third-party services (including Stripe for payments and Zoom for virtual class sessions). We are not responsible for the performance, availability, or security of these third-party services. Stripe may independently refuse, delay, or reverse transactions in accordance with its own policies, including for fraud detection and risk management. Zoom may independently enforce account, meeting, or access rules under its own policies. We are not liable for actions taken by these third-party providers.

11.4 Organisation Activities

We are not liable for the fitness services, facilities, or activities provided by Organisations. All such services are provided at the Organisation's own risk and responsibility.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Content you upload or transmit through the Service
  • For Organisations: services provided to your customers

13. Termination

13.1 Termination by You

You may terminate your account at any time by contacting us or using the account termination features in the Platform. Termination does not relieve you of payment obligations for services already provided.

13.2 Termination by Us

We may terminate or suspend your access to the Service immediately if you violate these Terms, fail to pay fees, or engage in activities that could harm the Service or other users.

13.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We will provide reasonable assistance in data export, subject to technical limitations and legal requirements.

14. Dispute Resolution

14.1 Informal Resolution

We encourage you to contact us first to resolve any disputes informally. Many disputes can be resolved quickly through direct communication.

14.2 Formal Disputes

Any disputes that cannot be resolved informally shall be resolved through binding arbitration in accordance with the rules of the London Court of International Arbitration (LCIA), or through the courts of England and Wales.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any legal proceedings shall be brought in the courts of England and Wales, which shall have exclusive jurisdiction.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional agreements you enter into with us, constitute the entire agreement between you and us regarding the Service.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

16.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce such provision in the future.

16.4 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms without restriction.

16.5 Updates to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Platform. Continued use of the Service after such changes constitutes acceptance of the updated Terms.

17. Contact Information

If you have any questions about these Terms or our Service, please contact us at:

Go Grow Connect LTD

Email: info@gogrowconnect.com

Company Registration Number: 16696746

18. Consumer Rights

If you are a consumer (using the Service for personal use), you may have additional rights under consumer protection legislation that cannot be excluded or limited by these Terms. Nothing in these Terms affects your statutory rights as a consumer.

For Organisation Customers, your membership contract is with the Organisation, not with us. Any disputes regarding memberships, classes, or facilities should be directed to the relevant Organisation in the first instance.

These Terms and Conditions are effective as of the date last updated above and apply to all users of the Go Grow Connect platform.