Got Questions?
Frequently Asked Questions
Find answers to common questions about Connected's fitness business management platform.
How long does it take to set up Connected?
Most businesses are up and running within the hour. Our onboarding team helps you import your existing data and configure your settings, which can take some additional time. For complex migrations, we typically complete setup within one week.
Can I import my existing member data?
Yes! We support imports from virtually any system including Excel, CSV files, and direct integrations with popular gym management software. Our team handles the migration to ensure zero data loss.
Do my members need to download an app?
Members get access through the Connected mobile app. However, they can also access everything through a web browser if they prefer.
What payment methods do you support?
We integrate with Stripe to support all major credit cards, debit cards, ACH transfers, and digital wallets like Apple Pay and Google Pay. Automatic billing handles recurring memberships seamlessly.
Is there a long-term contract?
No contracts required! We offer month-to-month pricing because we're confident you'll love the platform. You can upgrade, downgrade, or cancel anytime with 30 days notice.
What kind of support do you provide?
All plans benefit from fast response times to questions and support. Our enterprise customers will receive dedicated account management and phone support.
Can Connected handle multiple locations?
Absolutely! Our plans are designed for multi-location organisations. You can manage all of your club locations from one dashboard.