FAQs
Answers to the questions we get most often.
Pricing, member retention, support and what happens when you move from another system.
Member retention and communication.
How does Go Grow Connect help with member retention?
Connect shows changes in attendance, bookings, memberships and payments in one place. Your team can open the member retention workflow, see why somebody needs attention and assign the follow-up.
What do you mean by personalised communication?
It means checking the member’s bookings, attendance and membership before contacting them. Somebody whose routine has changed should not receive the same message as somebody with a failed payment.
Do members need to download an app?
No. Members can use the Go Grow Connect app or complete the main member journeys in a web browser.
Moving from another system
How long does it take to set up Go Grow Connect?
A new account can be set up quickly. A migration takes longer because we first need to inspect the exports, memberships and payment routes in your current system. We give you a timetable after that review.
Can you move my existing member data?
Usually, yes. We first inspect the exports available from your current system. We then list the records we can move, anything we cannot move and any action needed from your team or members.
How do you check that the migration is correct?
We run the migration and check the imported data against the source. Missing, duplicated or incorrectly mapped records are investigated before they are signed off.
Do I need to send you members’ card details?
No. We never ask you to send us members’ card details. We review the current payment provider and tell you clearly if the provider, your team or a member needs to do anything.
Support, product requests and pricing.
What kind of support do you provide?
You speak directly to us, the founders, including on WhatsApp. We know the product, we learn how your club is set up and we can make a product decision without passing you through a support chain.
Can you build something my club specifically needs?
Tell us what the club is trying to do and where the current workflow fails. If it is a problem Connect should solve, we will discuss the change with you and give you a straight answer on timing. We will also tell you when a request does not belong in the product.
How is the monthly price calculated?
Pricing starts from £99 per month and is based on active members across the organisation. We confirm the exact figure before you commit. Core features, founder support and additional locations are all included in the quote.
Is there a long-term contract?
No. Connect is month to month, and you can upgrade, downgrade or cancel with 30 days’ notice.
Do additional locations cost more?
No. There is no separate software charge for each site. Read how the multi-location setup works, including staff access and organisation-wide pricing.
What payment methods do you support?
Connect uses Stripe for supported online payments, including cards, Bacs Direct Debit and eligible wallets such as Apple Pay and Google Pay. We confirm the payment methods available for your setup before launch.